Managed Services Provider & NOC

3tel’s Network Operation Center (NOC) is fully equipped to fulfill all your business needs. Hi-tech equipments and world class dedicated team of operation is all anyone would be searching for. Well, your search ends here.

In Network Operation Center (NOC) with our managed IT services, dedicated technical team monitors service providers network closely 24x7x365 days. NOC can operate on-shore or offshore, hence making it possible to cut down the cost, enhance revenues, improve security, improve service level and staff augmentation. It is NOC technicians’ responsibility to analyze network problems, troubleshoot them and communicate with relevant authorities and track problem through resolution.

Optimal Use of Resources

Allows agencies to focus human resources on strategic planning and core mission support.

Optimal Cost Savings

Choose not to build and support IT and network infrastructure available in the commercial sector; use limited capital to purchase needed service levels and reduce total cost of ownership.

Optimal Technology Use

Adjust types and mix of hardware, software, skilled resources, capital investment and technology to support changes in mission needs.

NOC Support Services

3Tel provides Managed Network Support Services (MNSS) to ensure all operational activities are satisfactorily executed.

4-TIER SUPPORT SERVICE

Our customers have a choice to opt 3Tel's 4 tier support.
- Level 1(L1)
- Level 2(L2)
- Level 3(L3)
- Level 4(L4) - R&D Support

TAILORMADE NOC PACKAGES & SERVICE LEVEL AGREEMENT (SLA)

3Tel has various packages to maintain customers SLA. we can customize the SLA as per customer's need..

Bronze - Base
Silver - Standard
Gold - Priority
Platinum - Customized SLA

OUR MNSS PORTFOLIO INCLUDES

24x7 NOC Monitoring
Test Bed Management
Alarm Management
Fault Management
Change Management
Incident Management
Performance Management
Revenue Reporting & RCA Support
Back-up and Recovery
Spares Management
Security & Password Management
Validation & Testing
Communication Procedures
Program & Operations Management
Employee Satisfaction & Growth
Account Management
Escalation Management
Server & Device Management